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Create SMS Campaign

Follow the instructions below to send an SMS using the Netcore customer engagement panel:

Login into the Netcore customer engagement panel and click on create (on the top left of the panel) >> user engagement >> SMS under campaign

Under Set up:
You can enter campaign information such as the name of the campaign, add up to 5 tags to make your search more efficient, and a conversion goal to check if the campaign has achieved a set conversion goal.

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Setup SMS Campaign

Audience:
The target audience can be selected using:

  • Segment/list (can be identified with separate legends)
  • All contacts
  • User Data Table
    Exclude contacts to exclude specific lists and segments from the campaign's chosen target audience. The limit for selecting list/segments will be 15 per campaign
Set Target Audience with SMS Campaign

Set Target Audience for SMS Campaign

Content:

  • Add in the sender details by selecting a channel, sender ID, and custom domain.
  • Select your SMS template from the existing template or create an SMS template on the fly by clicking on 'Create new template'
  • After template selection, you can send a test SMS by clicking on send test SMS, you can select the pre-defined phone number or type the phone number.

Note: For sending test SMS you have to upload the phone numbers list on the panel.

SMS Campaign Sender Details

SMS Campaign Sender Details

Schedule:

  • If frequency capping is enabled for the panel, the frequency capping option is enabled by default for broadcast campaign
  • You can disable the frequency capping option for a specific campaign by switching off the toggle
  • You can set the frequency capping
  • You can send SMS immediately or schedule it later
  • Set throttle limit ( this feature is available on request)
Schedule SMS Campaign

Schedule SMS Campaign

Then, you can preview your whole campaign before saving and publishing it, or you can simply save and exit.