FAQs & Troubleshooting: Two-factor Authentication
Troubleshoot and resolve any issues with your two-factor authentication.
Q. What happens if I lose my authenticator app?
A. Use one of your backup codes to log in and set up 2FA with a new authenticator app.
Q. Can I disable 2FA?
A. Only panel super admins or Netcore Helpdesk admins can disable 2FA via account configuration settings.
Q. What if my backup codes run out?
A. When you have two backup codes, visit your profile to generate a new set.
Updated 3 days ago