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Create RCS Template

Learn how to create, manage and edit a RCS campaign using the CEE dashboard.

Create a New RCS template

To create a new RCS template:

  1. From the CEE dashboard, click Content.
  2. Click RCS and the Template section appears. You can create a new RCS template, manage, or edit existing templates.
Access RCS Section

Access RCS Section

  1. Click Create Template button to create a new RCS template. The Create RCS template section appears.

  2. Provide details under Setup >Template details section.

Column NameDescription
Template nameProvide a name for your RCS template. This is a mandatory field.
Bot typeThis is populated based on the bot type you select during onboarding. You currently have Promotional or Transactional bot types available.

The Summary section displays the details that you provide.

  1. Select the layout type for your template, under the Content section. The following layout options are available.
1. Text message You want to create different message variants for your target audience based on the user properties. In that case, this is your best bet. For instance, if you need to send updates in different languages to users based on their language preference, this feature comes in handy.

Create Text message

  1. Add your content in the Body section.
  2. Click +Add variable to add new variable. The variable format is [custom_param].
2. Rich card standalone

With this template you can create SMS which presents visually engaging content directly within the message. It includes images, videos, and interactive buttons, making it perfect for sharing promotions, events, and product details without additional navigation.

Create Rich Card Standalone

  1. Provide the details.
OptionsDescription
Select card orientationChoose Vertical or Horizontal from the drop-down list.
Select card alignmentChoose Left or Right from the drop-down list for horizontal card.
OR
Choose Short or Medium from the drop-down list for vertical card.
Select an image/videoUpload your image or video. You can directly upload from your local system(with Upload option) or any URL(with Upload from URL). Ensure the following criteria for your visuals:

  • Ratio: 4:5

  • File size: max 1 MB.

  • Optimal Resolution: 567 pixels x 720 pixels

  • File Type: JPEG, JPG, PNG, or GIF
  • TitleProvide a title.
    DescriptionProvide a description.
    +VariableClick +Add variable to add new variable. The variable format is [custom_param].
    1. If you want your customers to respond to your RCS message, toggle the Button option. Fill in the following details.
      OptionsDescription
      Type of actionsChoose the action type from the dropdown to enable user replies to your RCS message. You can select Reply, URL action, or Dialer action.
      Button textProvide the message that appear on the message button.
      Button postbackProvide the message or payload that are sent back to the system when the button is clicked. Example: confirm_booking or view_details
      URL/URI to openProvide a specific webpage or resource that users are directed to when they click on the button.
      Phone no to dialProvide the phone number that users can initiate a call to when they interact with the button. This allows users to easily initiate a phone call to the provided number directly from the RCS message. Add + and country code before your phone number.
    3. Rich card carousel

    With this template you can create SMS which have a dynamic and interactive presentation of multiple cards within a single message. This feature enables users to swipe through a series of cards containing images, videos, and other multimedia elements. Ideal for showcasing various products, services, or content options, the carousel format offers an engaging and streamlined experience for recipients, enhancing message effectiveness and user engagement.

    Create Rich Card Carousel

    1. All cards have the same fixed dimensions and cannot be customised individually. Provide details to create each card.
    OptionsDescription
    Card WidthChoose Short or Medium width for the card from the drop-down list.
    Card HeightChoose Short or Medium from the drop-down list for your card height.
    Select an image/videoUpload your image or video. You can directly upload from your local system(with Upload option) or any URL(with Upload from URL). Ensure the following criteria for your visuals:

  • Ratio: 4:5

  • File size: max 1 MB.

  • Optimal Resolution: 567 pixels x 720 pixels

  • File Type: JPEG, JPG, PNG, or GIF
  • TitleProvide a title.
    DescriptionProvide a description.
    +VariableClick +Add variable to add new variable. The variable format is [custom_param].
    1. If you want your customers to respond to your RCS message, toggle the Button option. Fill in the following details.
      OptionsDescription
      Type of actionsChoose the action type from the dropdown to enable user replies to your RCS message. You can select Reply, URL action, or Dialer action.
      Button textProvide the message that appear on the message button.
      Button postbackProvide the message or payload that are sent back to the system when the button is clicked. Example: confirm_booking or view_details
      URL/URI to openProvide a specific webpage or resource that users are directed to when they click on the button.
      Phone no to dialProvide the phone number that users can initiate a call to when they interact with the button. This allows users to easily initiate a phone call to the provided number directly from the RCS message. Add + and country code before your phone number.
    1. Click Save and Send for Approval to send your RCS template for approval