WhatsApp Template
Learn to create a WhatsApp template using the Netcore CE dashboard.
The WhatsApp Template section allows you to manage all the templates you have created for your campaigns. You can effortlessly browse through your existing templates or create new customized ones tailored to your campaign requirements.
Release Note
This is part of Alpha release, to get this feature enabled, contact your Netcore Support Team.
WhatsApp Templates

Navigate to WhatsApp Template
Log in to the Netcore CE dashboard and navigate to Content > WhatsApp to create or use existing templates. You can create a WhatsApp message with two options:
- Template gallery: You can create from scratch or customize ready-to-use system templates for your campaign.
- Saved Templates: You can use the previously created templates for your campaign, and if required, it can be edited or duplicated.
Template Gallery
The Template gallery section allows you to create your own templates or choose from a selection of pre-made templates available under Start with Ready-to-Use Templates.
Create a new template
You can choose to create a new template by selecting template types from the options below:
Click on your required template type to customise it with the following options:
Section | Description |
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Type of Template | Choose between Static selection or Dynamic selection of templates.
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Header | It is the first point of engagement for the recipient. It can be text, image, video, or a document introducing the main message. Limitation: upto 60 characters. |
Body | Compose the main content of your message. Text can be formatted using bold, italics, strikethrough, monospace, and emojis. Limitation: upto 512 characters. |
Footer | Add a short text at the bottom of your message. |
Button | Add interactive buttons to your message. You can include up to ten buttons. You can add 2 call-to-action or eight quick reply buttons. Customise your button action based on your requirement.
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Start with Ready-to-Use Templates
If you decide to use the ready-made templates from the list, you can use the available filters to refine your template selection based on your specific needs.
Section | Description |
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Category | Select from the dropdown to categorize your template
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Industry | View templates tailored for specific sectors like
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Use case | Select from the dropdown based on your requirement
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More Filters | 1. Template type: Filter templates based on their type. Here are the options available:
2. Industry Type: You can filter templates based on industry by selecting the relevant option from the dropdown list.
3. Usage : Templates based on the modules they can be used for
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Search Function | Search specific templates by entering the Template ID or Name. |
From the list of ready made templates, click on the three icons to edit the details of the template and customise it to your use.
Saved Templates
Saved Templates allow you to reuse previously created WhatsApp templates for your campaigns. These templates are fully customizable. you can edit their content, duplicate them for variations, or directly deploy them without having to start from scratch.
Key Functions of Saved Templates:
You can use the available filters to refine your template selection based on your specific needs.
Filter | Purpose |
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Template type | Filter templates based on their type. Here are the options available:
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Category | Filter templates by their category. For example Marketing or Utility |
Language | View templates based on the language they are created in. |
Status | Select templates by their approval or usage status.
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Tags | Use tags to find templates linked to specific campaigns or themes. |
Usage | Filter templates based on where they are used — like campaigns or journeys. |
Apply | Click to apply all selected filters and update the template list. |
Select any existing template and click on the three dots to edit it with the below options available:
Option | Description |
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Edit | Modify the template content or configuration. |
Test | Preview and test the template before deploying it in a live campaign. |
Duplicate | Create a copy of the template for reuse or variation without altering the original. |
Use in campaign | Directly insert the template into a WhatsApp campaign for immediate use. |
Show usage | View where and how the template has been used across past campaigns. |
Archive | Move the template to an archived state for reference without deleting it. |
Refer here to Schedule and Save your message campaign.
Updated about 13 hours ago