WhatsApp Template
Learn to create a WhatsApp template using the Netcore CE dashboard.
The WhatsApp Template section contains all the templates you have previously created for your campaigns. You can easily browse these templates or create new, customized ones to suit your campaign needs.
Log in to the Netcore CE dashboard and navigate to Content > WhatsApp to create or use existing templates.
Navigate to WhatsApp Templates
Key Features
Here are the available functionalities.
| Feature Name | Description |
|---|---|
| Search Function | Search specific templates by entering the Template ID or Name. |
| Sync | Update or refresh the status of templates with the sync button. |
| Download report | Download a report detailing the template status and activities. |
| Create Template | The Create Template functionality leads to the template creation interface, which is divided into two main sections: Setup and Content. |
| Duration | Select the time period during which the templates were created. You are given a list of the following options:
|
| Template type | Filter templates based on their type. Here are the options available:
|
| Status | Filter templates by their current status. The options available here are
|
| More filters | Refine your search with additional Language and Category filters. |
Create Template
Click the Create Template button to create a new template for WhatsApp.
Setup
The Setup section allows you to add the campaign details.
| Section | Description |
|---|---|
| Template Name | Enter a unique name for your template. Maximum 255 characters, alphanumeric, and underscore are allowed. |
| Category | Select from the dropdown to categorize your template. |
| Select language | Select the language in which the template will be written. |
| Type | Select the template type: Text, Media, Multi-Product, or Catalogue. |
| Allow template recategorization by Meta | Meta can change the category of a template even after it has been created. |
Content
The Content section defines the content of the WhatsApp template to be created.
| Section | Description |
|---|---|
| Header | Add a header to your template. It can be text, image, video, or a document introducing the main message. |
| Body | Compose the main content of your message. Text can be formatted using bold, italics, strikethrough, monospace, and emojis. |
| Footer | Add a short text at the bottom of your message. |
| Button | Add interactive buttons to your message. You can include up to two call-to-action or three quick reply buttons.
|
Add Sample
The Add Sample feature allows you to set a fallback value for any variables in your message templates, such as a product name. This feature keeps your messages clear and professional, even if fetching the actual data is a problem. Including sample content can speed up Meta's approval process. Ensure you use only placeholder text in your examples, not real user or customer information. For each variable, add a fallback word. For example, instead of just {{1}}, you can set Product as the fallback and click Save.
Example:
- Suppose you create this message template: Check out our new {{1}}! Here, {{1}} is meant to be replaced with the product name. Ideally, the message would say: Check out our new Smartphone! However, if the system cannot find the product name, the message will read, Check out our new! This looks incomplete and unprofessional.
- Using the Add Sample feature, you can set a fallback text like Product or Item. The message will still look complete if the product name is unavailable: Check out our new Product!
Message Template Guidelines
- Review Process: Meta reviews your message templates daily and responds within 48 hours, excluding weekends and holidays.
- Template Name: Use clear names for templates like bus_ticket_details instead of template_014 so reviewers understand the template's purpose.
- Include a Sample: Add a sample message when submitting a template. You need a sample to appeal if rejected.
- Multiple Languages: Submit content in different languages under one template name with all languages included.
- Reopen Conversations: Start with a reference to the previous chat like "Following up on our last chat..." to reopen the 24-hour window.
- Manage Templates: Delete unused templates. You have a limit of 250 templates per WABA. Request more with a strong business reason.
- Parameter Values: Avoid newline characters. For listing options, create separate templates or use a Show More Quick Reply button.
- Avoid Acronyms: Use full words for clarity.
Refer to Meta's Message Template Guidelines to know more.
Once you have finished adding content to the template, Save & Send for Approval. After successful submission, your template will appear on the templates page. Click 
next to the template to delete or duplicate it.
Note
All templates can be duplicated regardless of their template status. Once the template is duplicated, it is saved as a draft and must be sent for approval to Meta. When your template is approved, you can start sending messages after a 30-minute delay.
Updated 2 months ago