Support Ticket

Learn to create a Support Ticket from the Netcore CE dashboard.


Raising support tickets helps you get timely assistance and provides a clear communication trail for ongoing issues. This process ensures that our support team systematically documents and addresses all your concerns.

In this document, we guide you through the process of creating a support ticket from the Netcore CE Dashboard. Follow these steps to ensure your issues are addressed promptly and efficiently. Learn to fill in each required field correctly, ensuring our support team has all the information needed to help you.

Create a Support Ticket

Follow these steps to create a support ticket in the Netcore CE Dashboard:

  1. Log in to your Netcore account with your credentials.
  2. Click on your account name in the screen's top right corner.
  3. Select Raise support ticket, from the dropdown menu.
Raise support ticket from Netcore CE dashboard

Raise support ticket from Netcore CE dashboard

  1. Enter the following details:
Your email IDEnter the email address where you want to receive updates about your ticket.
CCAdd email addresses of individuals who should be copied on ticket updates.
SubjectProvide a summary of your issue or request.
AttachmentsUpload any relevant files or screenshots that can help explain your issue.
DescriptionGive a detailed description of your problem or request.
  1. Click on Send Email. The Netcore helpdesk will handle your request and keep you informed about its progress through email updates.
Ticket Submitted Successfully

Ticket Submitted Successfully


By following this guide, you ensure your support ticket contains all the necessary information so our team can assist you effectively. Accurate and complete entries help us resolve your issues faster. Thank you for using the Netcore Dashboard for your support needs.