WhatsApp: Troubleshooting & FAQs

Q: What attachments are supported for WhatsApp campaigns and journeys?

A: Both static and dynamic attachments are supported for WhatsApp campaigns and journeys.

Q: What is a static attachment?

A: A static attachment is a fixed file like an image, PDF, or document that remains the same for all users.

Q: What is a dynamic attachment?

A: A dynamic attachment is customized for each recipient, often based on user-specific data, such as an invoice or personalized report.

Q: Can I use both static and dynamic attachments in a campaign or journey?

A: Yes, you can configure both types of attachments in a campaign or a journey.

Q. Will I be charged if a customer's WhatsApp number does not exist and the message fails to be delivered?

A. No, if the number does not exist, the message is not sent, and you will not be charged.

Q. Are WhatsApp messages charged based on delivery or sending?

A. We charge based on messages that are successfully sent.

Q: Why are my WhatsApp campaign clicks not being tracked even though link tracking is enabled?

A: If your WhatsApp campaign is not recording any clicks despite enabling link tracking, it may be due to using a static link in your template. For link tracking to work in WhatsApp campaigns, ensure the template contains a dynamic link, not a static one.