WhatsApp: Troubleshooting & FAQs

Refer to the following FAQs.

Q. Will I be charged if a customer's WhatsApp number does not exist and the message fails to be delivered?

A. No, if the number does not exist, the message is not sent, and you will not be charged.

Q. Are WhatsApp messages charged based on delivery or sending?

A. We charge based on messages that are successfully sent.

Q: Why are my WhatsApp campaign clicks not being tracked even though link tracking is enabled?

A: If your WhatsApp campaign is not recording any clicks despite enabling link tracking, it may be due to using a static link in your template. For link tracking to work in WhatsApp campaigns, ensure the template contains a dynamic link, not a static one.