Overview

Reactivate a journey to either continue it from where users last stopped or restart it for all contacts. With Resume, the journey moves forward without sending duplicate messages. With Restart, the journey begins again for every contact, including those who have already received earlier messages. This gives you full control to keep ongoing journeys seamless or relaunch campaigns with fresh content.

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Tip

• Use Resume for long-running lifecycle journeys (like onboarding or product education).
• Use Restart for one-time campaigns or when you need to repeat the same flow with updated content.

Resume Journey

• The journey continues from the last point where each user stopped.
• Contacts will not receive duplicate messages.
• Best when you want to avoid resending the same communication.

Example:: If the data set-based journey is set to repeat every day and you reactivate it on Jan 1 at 2:00 PM, the journey will resume from the next scheduled iteration.

• It will run again on Jan 2 at 2:00 PM.
• It will send communication to new or all users, based on the trigger node configuration.

Restart Journey

• The journey begins again for all contacts, regardless of what they have already received.
• Best when you want everyone to go through the journey again.

Example:: If the same journey is reactivated on Jan 1 at 2:00 PM, it will restart immediately from that point.

• It will run from Jan 1 at 2:00 PM.
• It will send communication to new or all users, as configured in the trigger node.

Navigation

Follow the given steps to resume or restart a certain journey.

1. Navigate to Engage > Journey.
2. Open the journey you want to resume or restart from the Paused or Stopped tab.
3. Click ACTIVATE, which is located at the top right corner of the screen.
4. Select either Resume or Restart journey.
5. Click APPLY to confirm.
6. View journey summary and then click ACTIVATE JOURNEY.