How to use WhatsApp in Journey

Steps to add WhatsApp in Journey:

  1. Start with a trigger .i.e. activity/segment/list
  2. Add WhatsApp node from actions
  3. Set up WhatsApp node and save

WhatsApp reports in Journey:

WhatsApp report for below activities is available in channel wise reports.

  • Published
  • Sent
  • Not sent (Opt-in not found)
  • Delivered
  • Undelivered
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Detailed reports
Detailed reports can be accessed using following path:
Login into Netcore Email API >> WhatsApp >> Report
Trend line report basis messages sent, delivered, read and failed.

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Detailed user level report
Detailed user level reports can be accessed using following path:
Login into Netcore Email API >> WhatsApp >> Report
This report showcases user level status of message sent

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