The Error Console feature on the Netcore CE dashboard is designed to help users monitor and resolve errors. Using this feature, you can view the errors encountered in behavioral events tracked for your website and app users and get suggestions for solving them.
If an event fails to start at the Netcore end, it will be displayed in the error console. This helps you quickly identify and address issues that could impact your user experience and campaign effectiveness. Check the sample records to gain more insights into the types of errors and their potential causes.
Description: This error occurs when Add to cart event payload contains invalid characters such as & $ “ \ % > < ! [ ].
Benefits of Using the Error Console
Here are the key benefits of using this feature.
Monitor Errors in Real-Time: Identify errors in real time, allowing prompt detection and resolution.
Get Detailed Error Insights: Information about each error, including type, cause, and impact on your campaigns.
Receive Suggestive Actions: Get actionable recommendations for each error.
Enhance Campaign Performance: Ensure your campaigns run smoothly, improving deliverability and engagement rates.
Increase Efficiency: Reduce the time and effort required to identify and fix errors.
View Errors
You can follow these steps to view Event Errors.
Log in to the Netcore CE dashboard.
Navigate to Dashboard > Behaviour > Errors. The Errors section opens.
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Daily Error Notification Popup
When you log in to the Netcore CE dashboard, a popup will appear displaying the number of events dropped the previous day.
This popup is shown only for the first login of the day.
To view detailed error information, click on VIEW ERRORS in the popup.
View The Events Dropped Yesterday
The following UI elements are available here.
UI Element
Description
Event name
Name or description of the specific event or error.
Last occurred
Timestamp indicating when an error for your trigger event occurred.
Error code
Unique identifier for categorizing the type of error.
Occurrences
Number of times the error is logged.
Platform
Platform where the error occurred, like Android, iOS, or Web.
Click any Event name to view details for the event error.
You can click on any individual error to view detailed occurrences, which include date/time, platform, asset name, asset ID, and GUID. Refer to the table given to understand the headers available here.
Header
Description
Date / Time
The exact timestamp indicating when the event was dropped.
Platform
The platform where the error occurred, such as Android, iOS, or Web.
Asset name
The name of the asset configured on the dashboard.
Asset ID
A unique identifier associated with the asset name for tracking purposes.
GUID
A globally unique identifier assigned by the Netcore SDK to the user.
Identity
The user-specific identifier assigned for identifying the affected user.
Suggested actions
Recommended steps to resolve each error. Refer to the section below for detailed actions based on error type.
Monitor & Resolve Erros
Error Message List
Refer to the table below to understand the Error Messages.
Error Message
Error Code
Suggestive Action
Incorrect request format received internally
ERR10001
Ensure the request format adheres to the specified event structure.
This event is dropped due to invalid event id 0.
ERR10002
Verify that the event ID is valid and not zero.
The expected date format is ''yyyy-MM-dd HH:mm:ss''
ERR10003
Use the date format "yyyy-MM-dd HH:mm"
This event is dropped due to absence of user id / identity.
ERR10004
Include a valid user ID or identity in the event.
Userid skipped
ERR10005
Ensure the user ID is provided in the event.
Sourceid skipped
ERR10006
Include a source ID in the event.
This event is dropped due to duplicate event received within 30 seconds.
ERR10007
Avoid sending duplicate events within a 30-second window.
This event is dropped due to sourceid is blank.
ERR10008
Ensure the source ID is not blank.
This event is dropped because of siteid does not exist in the database.
ERR10009
Verify that the site ID exists in your Netcore panel.
This event is dropped due to siteid is NULL.
ERR10010
Ensure the site ID is not NULL.
This event is dropped because of eventid does not exist in the database.
ERR10011
Verify that the event ID exists in your Netcore panel.
User Already Registered, Skipping the event
ERR10012
This user is already registered; no action needed.
This event is dropped due to invalid user id.
ERR10013
Ensure the user ID is valid.
The maximum number of unique event limit is [100]. You have exceeded the limit.
ERR10014
Please reach out to Netcore Helpdesk for further assistance.
The maximum length of event name is 50 characters. [airport_15%-off-upto-rs-75-in-app-banner--29th-june-201911]
ERR10015
Shorten the event name to 50 characters or fewer.
Invalid Payload [matchingoptions] Data Type [java.lang.Boolean] . Supported Data Type - Integer, String, Float, Date
ERR10016
Use the supported data types: Integer, String, Float, or Date
The maximum key length of payload parameter [ key ] is 120 characters.
ERR10017
Ensure the payload key length is 120 characters or fewer.
The maximum length of payload parameter value for key [bbc_description] is 512 characters.
ERR10018
Ensure the payload parameter value length is 512 characters or fewer.
