Troubleshooting and FAQs

Q. What is Brand Kit, and why do I need it?

A. A Brand Kit is a centralized collection of all your company’s brand assets, including logos, color palettes, fonts, buttons, and social media links. It ensures a consistent and cohesive brand identity across all communication channels, such as websites, email campaigns, and social media, which helps build brand recognition and customer loyalty.

Q. How do I set up my Brand Kit?

A. To set up your Brand Kit, follow these steps:

1. Log in to your Netcore CE dashboard.
2. Navigate to Content > Brand Kit.
3. Upload logos and select color palettes, fonts, and button styles. Refer here to setup your Brand Kit.
4. Click Publish to apply your branding across all channels.

Q. How long does it take to set up the Brand Kit?

A. You can set up your Brand Kit in minutes. Simply upload or link your assets through the dashboard, and you are ready to go.

Q. Can I use the Brand Kit across all channels?

A. Yes, the Brand Kit supports omnichannel branding. Your assets can be used consistently across email campaigns, websites, apps, and social platforms.

Q. Where can I use the Brand Kit?

A. The Brand Kit is designed to be used within UCE (Unified Content Editor). This ensures that every message, campaign, or content piece you create inside UCE automatically aligns with your brand guidelines. It eliminates the need to manually apply branding for each campaign, saving time and ensuring consistency across all customer interactions.

Q. Why should I integrate the Brand Kit now?

A. The sooner you integrate it, the sooner your brand becomes unified, scalable, and consistent. Delaying the setup increases the risk of fragmented branding and lost trust.

Q. Is the Brand Kit only for designers?

A. No, the Brand Kit is built for anyone on your team—marketers, designers, content creators, or product managers. It allows all team members to easily apply the correct brand assets without design experience.

Q. How does the Brand Kit help with collaboration?

A. It acts as a single source of truth for your brand assets. This helps everyone on your team stay aligned and reduces errors, confusion, and rework.

Q. How does the Brand Kit save me time?

A. It eliminates the need to search for files or confirm brand guidelines repeatedly. All your assets are readily available in one place, making it faster to create on-brand campaigns.

Q. What kind of impact can the Brand Kit have on my team’s productivity?

A. By removing manual steps and guesswork from branding, the Brand Kit helps your team create marketing content faster. With all assets readily available, teams do not waste time on approvals or asset corrections, which means more time for strategic work and faster go-to-market.

Q. How does it help teams follow brand guidelines?

A. Because everything is configured and accessible in one place, your team does not need to memorize guidelines. They just use the approved assets already set in the Brand Kit.

Q. How do I upload logos for the header and footer?

A. To upload your logos:

1. Go to Brand Kit and click Add Logo.
2. Choose to either upload your logo via Image URL or File upload (PNG, JPEG, JPG, GIF, BMP).
3. Choose to use the same logo for both the header and footer if desired.
4. Click Save to confirm.

Q. What file formats are supported for uploading logos?

A. The supported file formats for uploading logos are PNG, JPEG, JPG, GIF, and BMP. Ensure your logo files are in one of these formats before uploading.

Q. How can I add a custom color palette to my Brand Kit?

A. To add a color palette:

1. Go to the Colors section in your Brand Kit.
2. Click Add to select colors using the color picker or by entering HEX codes.
3. You can add up to 10 colors in your palette.

Q. Can I use HEX codes to define colors in my Brand Kit?

A. Yes, you can use HEX codes to define your brand colors. Simply enter the HEX code in the color picker to ensure accurate color representation.

Q. How do I add custom fonts in my Brand Kit?

A. To add custom fonts:

1. Navigate to the Fonts section of your Brand Kit.
2. Select fonts for headings and paragraphs by clicking + SELECT FONT.
3. You can upload custom fonts by adding their name, family, and supported file formats like WOFF or TTF.

Q. Do I need to add custom fonts to match my brand identity?

A. Yes. If your brand uses specific fonts that are not part of the default list, you need to upload them in the Fonts section of the Brand Kit. This allows you to maintain visual consistency across all content. Using your brand’s exact fonts helps strengthen brand recall, ensures alignment with your style guidelines, and delivers a more polished customer experience.

Q. What options do I have for customizing buttons in my Brand Kit?

A. You can customize both Primary and Secondary buttons by adjusting:

• Button color, type, and size.
• Font color, name, size, and text format.
• Border thickness, style, color, and corner radius.

Q. How can I update the footer text in my Brand Kit?

A. To update footer text:

1. Go to the Footer Text section of your Brand Kit.
2. Click Add, fill in the address, contact details, or copyright information.
3. Click Save to apply the changes.

Q. Which social media links can I add to the Brand Kit?

A. You can add links to any of the following social platforms based on your needs:

• Facebook
• YouTube
• Pinterest
• Instagram
• X (Formerly Twitter)
• LinkedIn

Q. How do I add social media links to my Brand Kit?

A. To add social media links:

1. Go to Social Links in your Brand Kit.
2. Click Add Links and choose the icon style and size that matches your brand.
3. Link your social media profiles to these icons so users can easily connect with you online.

Q. What can I store in the Brand Kit?

A. You can store logos (header and footer), color palettes, heading and paragraph fonts, button styles, social links, header navigation, and footer content such as address and copyright.

Q. Can I create multiple Brand Kits for different campaigns?

A. Yes, you can create multiple Brand Kits and customize each one for specific campaigns. Each Brand Kit can have unique logos, colors, fonts, and buttons tailored to your needs.

Q. Can I duplicate a Brand Kit for a new project?

A. Yes, you can duplicate a Brand Kit. To do so:

1. Navigate to Saved Brand Kits.
2. Click on the three dots next to the kit you want to duplicate.
3. Select Duplicate, then customize it for the new project as needed.

Q. Can I manage more than one Brand Kit?

A. Yes, you can create up to 10 Brand Kits at a time. Each kit can be customized for different products, regions, or sub-brands, offering flexibility while maintaining brand control.

Q. Can I create campaign-specific variations?

A. Yes, you can duplicate existing Brand Kits and customize them for specific campaigns, promotions, or seasonal branding without disrupting your core brand identity.

Q. Can I change my Brand Kit after it has been set up?

A. Yes, you can edit your Brand Kit at any time. Navigate to Saved Brand Kits, select the kit you want to edit, and change your logos, colors, fonts, and buttons. Do not forget to click Save after editing.

Q. How do I activate a Brand Kit?

A. You can have only one Brand Kit active at a time. To Activate a Brand Kit:

1. Click on the .
2. Select Activate
3. Confirm by clicking YES, CONTINUE

Q. How do I delete a Brand Kit?

A. To delete a Brand Kit:

1. Go to the Saved Brand Kits section.
2. Click on the three dots next to the kit you wish to delete.
3. Select Delete to remove the Brand Kit from your account.

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Important Note

Ensure to upload and activate seperate Brand Kit before you decide to delete your default Brand Kit.

Q. What happens if I delete my Brand Kit?

A. Deleting a Brand Kit will permanently remove it from your account. Make sure to back up any assets you need before deletion, as this action cannot be undone.

Q. What will happen to my campaign templates if I delete my brand kit?

A. After creating the template, deleting the Brand Kit will not affect the existing campaign templates.

Q. What if I cannot find my Brand Kit?

A. If you are unable to find your Brand Kit, try using the Search feature in the Saved Brand Kits section. You can also check the list of most recently modified kits.

Q. What should I do if my Brand Kit assets are not applying correctly?

A. If your assets are not applying, ensure you have saved all the necessary changes. Check if the file formats are correct and if the colors are set properly. If the problem persists, try clearing your browser cache or contact Netcore support team.

Q. Can I import brand assets from my website or an image?

A. Yes, you can extract brand assets directly from your website or an image, making it easy to get started or update your existing brand assets quickly.

Q. How does the Brand Kit help ensure consistency?

A. The Brand Kit stores all your brand elements in one place. This ensures that every team member uses the same assets across all campaigns, maintaining a consistent and professional brand experience.

Q. How does the Brand Kit actually help marketers?

A. The Brand Kit reduces the time spent hunting for logos, fonts, or brand colors by keeping everything in one place. This lets marketers focus on launching campaigns faster. It also minimizes the chances of using outdated or off-brand assets, which helps maintain consistency and improves campaign performance across all channels.

Q. Can the Brand Kit improve campaign performance?

A. Yes. Campaigns that follow a consistent brand identity see higher engagement rates. When customers recognize your look and feel instantly, they are more likely to click, convert, and trust your message. The Brand Kit makes sure every campaign follows your exact brand guidelines, leading to better performance.

Q. How does using the Brand Kit help reduce churn?

A. A consistent and professional brand experience builds trust. When customers see aligned visuals and messaging across every touchpoint—email, web, social—they are more likely to stay engaged and loyal. The Brand Kit ensures that consistency, which helps improve customer retention and reduce churn.

Q. How does the Brand Kit support multi-channel marketing?

A. Whether you are launching emails, landing pages, or social posts, the Brand Kit ensures your brand elements stay consistent. This creates a seamless experience for your audience, no matter where they interact with your brand—ultimately driving more recognition and higher ROI.

Q. How does it improve the customer experience?

A. Customers trust and engage more with brands that look and feel the same across all channels. The Brand Kit helps you deliver that consistent, high-quality experience every time.

Q. How does the Brand Kit help my brand grow?

A. A strong and consistent brand presence builds trust, boosts recognition, and leads to higher customer engagement and conversions across all platforms.

Q. How is a Brand Kit different from a brand style guide?

A. A style guide tells your team what to do. A Brand Kit gives them the actual tools—logos, colors, fonts, and components—to apply the brand directly, making execution faster and easier.