SMS: Troubleshooting & FAQs
Troubleshoot and resolve any issues with your SMS campaigns.
Q: How do I add a custom domain for SMS campaigns in the Netcore CE dashboard?
A: To add a custom domain, you need:
- Your dashboard name
- A valid domain
Once you provide this information, we will send you a CNAME record in the format:
- Record: m.[yourdomain] (replace [yourdomain] with your actual domain)
- Type: CNAME
- Value: nmc.sg (Prapp server) or nc6.in (Tprappin server)
Update these CNAME records. After that, we will request that our SRE team configure the custom domain. Once the SRE team completes the setup, the domain will be added to your dashboard.
Updated 11 days ago