Report Management

Q. How can I get help with downloading reports?

A. If you need help with report downloads, the Admin user of your Netcore CE dashboard can assist with the following:

• Adding your email and mobile number for report downloads.
• Updating or changing the existing email and mobile number for report downloads.
• Getting an SMS password to access detailed reports.
• Resending the SMS password for accessing detailed reports.

For more details, refer to this guide on updating contact details. You can also check the Campaign Report Export Status.

Q. What should I do if I have not received the SMS password for my report?

A. If you have not received the SMS password, the Admin of your Netcore CE dashboard can add or update your email and mobile number for report access. You can also request the Netcore helpdesk team to resend the password to your mobile number.

For more details, refer to this guide on updating contact details.

Q. How do I download the list of unsubscribed users from Netcore?

A. Follow these steps to download the unsubscribe list:

1. Log in to your Netcore CE account.
2. Navigate to Audience > Blacklist contacts.
3. Click Download Contacts.
4. Select the attributes and the email ID to which you want to receive the report.

Q. How can I track the status of segment export or report download requests?

A. The Export Logs feature allows you to track the status of your exports. This dashboard allows you to monitor all export activities from the Netcore CE dashboard and track any segments or reports sent to your email.

To access the logs, go to Profile > Export Logs > Campaigns.