In-app: Troubleshooting & FAQs
Create in-app messages without getting stuck.
Q. Why are templates not loading in the gallery?
A. Ensure the Template Gallery is properly synced with the backend. Check if UCE is enabled for in-app templates and confirm the stable server connection.
Q. Why are category suggestions not appearing during template creation?
A. Verify that the category list is populated correctly. If the category field is left empty, it defaults to Uncategorized. Make sure you're typing to trigger category suggestions.
Q. Can I select multiple categories for a template?
A. Yes, you can select multiple categories when creating a template to organize better and filter.
Updated about 1 month ago