Troubleshooting & FAQs
Create in-app messages without getting stuck.
Q. Templates are not loading in the gallery.
A. Ensure the Template Gallery is properly synced with the backend. Check if UCE is enabled for in-app templates and confirm the stable server connection.
Q. Category suggestions are not appearing during template creation.
A. Verify that the category list is populated correctly. If the category field is left empty, it defaults to "Uncategorized." Make sure you're typing to trigger category suggestions.
Q. Can I select multiple categories for a template?
A. Yes, you can select multiple categories when creating a template to organize better and filter.
Updated 2 days ago