FAQs: Common Login Issues

1. What should I do if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login page. Enter your valid account name and username, and you'll receive a password reset link for your registered email ID. Follow the instructions in the email to create a new password.

2. What happens if I enter the wrong credentials multiple times?

For security reasons, your account will be temporarily locked after 5 unsuccessful login attempts. If this happens, you must wait 15 minutes before attempting to log in again. Alternatively, you can reset the password, which will unlock your account upon successful login, or you can contact your administrator to unlock your account.

3. Why am I unable to log in even with the correct credentials?

• Double-check the Account Name, Username, and Password fields for typos or errors.
• Ensure the Caps Lock key is off, as passwords are case-sensitive.
• Verify that your account has not been locked due to multiple incorrect attempts.
• Check with your administrator to ensure your account is active.
• Check the Account Name value entered, as it is case-sensitive.

4. Can I change my password after logging in?

Yes, once logged in, navigate to the my profilesection of the panel. Here, you can update your password. It is recommended to use a strong, unique password.

5. What should I do if my account is locked?

If your account is locked after 5 incorrect login attempts:

1. Wait for the lockout period to expire and try logging in again.
2. If you still have issues, contact your administrator to unlock your account.
3. You can reset the password to unlock the account in real time once the new password is set successfully.

6. What if I forgot my Account Name or Username?

If you forget your Account Name or Username:

• Check your registration email or invite communication from the administrator.
• If you can't find it, contact the support team at [email protected] or your administrator for assistance.

7. Why am I seeing an error that says "Invalid Account Name"?

Ensure you have entered the correct Account Name associated with your login. The Account Name is case-sensitive and must match the one provided during registration and invitation email.

8. Is there a way to enable two-factor authentication (2FA) for added security?

Yes, if your administrator enables you to set up two-factor authentication (2FA) in your account settings. This adds an extra layer of security by requiring a one-time code to be sent to your registered device or email.

9. Can I log in from multiple devices simultaneously?

Multiple logins are restricted, so you may need to log out of one device before logging in to another.

10. How do I contact support if I continue to face login issues?

If you cannot resolve your login issues, contact our Support Team at [email protected]. Provide your registered email, account name, and a brief description of the issue for faster assistance.