Account Configuration

Q: How do I enable the Audience feature?

A: To enable the Audience feature, follow these steps:

1. Navigate to Profile > Account Configuration.
2. Scroll down to the Audience Configuration section.
3. Click Enable to activate Audience on your Netcore CE dashboard.

Q. How do I enable the User Data Table feature?

A: To enable the User Data Table feature, follow these steps:

1. Navigate to Profile > Account Configuration.
2. Scroll to the Datatable Settings section.
3. Locate the Data Table option and click Enable to activate it.

Contact Management

Q. How do I whitelist a contact?

A: Follow these steps to whitelist a contact:

1. Navigate to Audience and select Blacklist Contacts.
2. Click next to the user's name.
3. Select Whitelist and provide the appropriate reason.
4. Confirm the whitelisting process.

Q. How do I blacklist a contact?

A: Follow these steps to whitelist a contact:

1. Navigate to Audience and select Blacklist Contacts.
2. Click next to the user's name.
3. Select Blacklist and provide the appropriate reason.
4. Confirm the blacklisting process.

Q: How do I bulk upload contacts to the blacklist?

A. To bulk upload contacts to the blacklist, follow these steps:

1. Navigate to Audience > Blacklist Contacts.
2. Click the BLACKLIST CONTACTS button in the top-right corner.
3. Under Blacklist using, choose your preferred option (Email ID or Mobile).
4. Select File Upload as the method and upload a CSV file encoded in UTF-8.

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Ensure the CSV file follows these guidelines

• It should contain only one column (Primary Key or Email), with no headers.
• The file must be UTF-8 encoded to properly handle special or multilingual characters.
• The file can contain a maximum of 50,000 rows. For larger datasets, split the contacts into multiple files and upload them separately. This ensures your contacts are blacklisted correctly.

Integration Issues

Q: Why am I getting an error while creating a custom audience on Facebook after integrating with Netcore?

A: If you see the error Business account needed to create/edit this audience while creating a custom audience, it is likely because your Facebook ad account is not linked to a business account. Follow the steps given below to encounter this issue:

1. Log in to your Facebook account and navigate to Ads Manager.
2. Create a Business Account (if you don’t have one already).
3. Provide access to the ad account for creating and editing custom audiences.
4. Create a new custom audience on the Netcore CE dashboard.

Refer here to create a Facebook custom audience on the Netcore CE dashboard.