Audience Management - FAQs
Troubleshoot and resolve any issues with Audience Management.
Click for a detailed view of your preferred FAQ.
Account Configuration
Account Configuration
Q: How do I enable the Audience feature?
A: To enable the Audience feature, follow these steps:
- Navigate to Profile > Account Configuration.
- Scroll down to the Audience Configuration section.
- Click Enable to activate Audience on your Netcore CE dashboard.
Q. How do I enable the User Data Table feature?
A: To enable the User Data Table feature, follow these steps:
- Navigate to Profile > Account Configuration.
- Scroll to the Datatable Settings section.
- Locate the Data Table option and click Enable to activate it.
Contact Management
Contact Management
Q. How do I whitelist a contact?
A: Follow these steps to whitelist a contact:
- Navigate to Audience and select Blacklist Contacts.
- Click next to the user's name.
- Select Whitelist and provide the appropriate reason.
- Confirm the whitelisting process.
Q. How do I blacklist a contact?
A: Follow these steps to whitelist a contact:
- Navigate to Audience and select Blacklist Contacts.
- Click next to the user's name.
- Select Blacklist and provide the appropriate reason.
- Confirm the blacklisting process.
Q: How do I bulk upload contacts to the blacklist?
A. To bulk upload contacts to the blacklist, follow these steps:
- Navigate to Audience > Blacklist Contacts.
- Click the BLACKLIST CONTACTS button in the top-right corner.
- Under Blacklist using, choose your preferred option (Email ID or Mobile).
- Select File Upload as the method and upload a CSV file encoded in UTF-8.
Ensure the CSV file follows these guidelines
- It should contain only one column (Primary Key or Email), with no headers.
- The file must be UTF-8 encoded to properly handle special or multilingual characters.
- The file can contain a maximum of 50,000 rows. For larger datasets, split the contacts into multiple files and upload them separately. This ensures your contacts are blacklisted correctly.
Integration Issues
Integration Issues
Q: Why am I getting an error while creating a custom audience on Facebook after integrating with Netcore?
A: If you see the error Business account needed to create/edit this audience while creating a custom audience, it is likely because your Facebook ad account is not linked to a business account. Follow the steps given below to encounter this issue:
- Log in to your Facebook account and navigate to Ads Manager.
- Create a Business Account (if you don’t have one already).
- Provide access to the ad account for creating and editing custom audiences.
- Create a new custom audience on the Netcore CE dashboard.
Refer here to create a Facebook custom audience on the Netcore CE dashboard.
Updated 2 days ago