WhatsApp Flows Management

Overview

WhatsApp Flows are like guided conversations that appear right inside a WhatsApp chat. It is like chatting with a business and being able to book an appointment, sign up, or ask for help, all without leaving the chat.
It is easy for users and efficient for businesses.

WhatsApp Flows enable businesses to design structured, interactive messaging experiences within WhatsApp. These flows are ideal for use cases such as:

Lead Generation
Appointment Booking
Customer Support
Surveys

WhatsApp Flows with Netcore Products

Netcore Products (CE/CPaaS) leverages WhatsApp as a powerful engagement channel to help businesses connect with their customers in real time. Through WhatsApp Flows, Netcore enables companies to create interactive journeys like sign-ups, lead capture, appointment scheduling, and more within WhatsApp itself. Netcore’s platform supports everything from flow creation and deployment to analytics and optimization, ensuring seamless customer experiences and better conversion rates.

Create WhatsApp Flows

Netcore offers two primary options to help users create WhatsApp Flows:

Option 1: Meta WhatsApp Flows Playground (Self-Service)

The Meta WhatsApp Flows Playground is an official tool provided by Meta that allows businesses and developers to design and test WhatsApp Flows easily. It’s a self-service platform that is beginner-friendly and offers powerful customization options.

This tool makes it simple to create engaging experiences within WhatsApp WITHOUT needing to write complex code.
Users can independently create and test their flows using Meta's official playground.

Follow the steps below to set up your WhatsApp Flow:

Go to the Meta WhatsApp Flows Playground. Design your flow using the visual tools.
Preview the flow to ensure everything works as expected. Copy the exported JSON.
Once the JSON is copied, you can choose either to share it with the Netcore Support team or you can import it directly into the client’s WABA using the Meta Flow creation link:
```
<https://business.facebook.com/latest/whatsapp_manager/flow_create/?business_id=><ID>&tab=flow-create&asset_id=<ID>
```

Option 2: Netcore Support Assistance

If you choose to share it with the Netcore Support team, the team will:

Design custom flows based on business requirements.
Review or edit existing flows.
Import the finalized JSON into their WABA (WhatsApp Business Account).

Additionally, WhatsApp Flows can be created and managed programmatically using the API. This is useful for businesses that want to integrate dynamic or personalized flows directly into their systems or automate the process at scale.
Refer here to understand more.

Use Case

Refer to the documents below for detailed use cases of various WhatsApp flows:

Updated 8 days ago