Overview

The Logs feature on the Netcore CE dashboard allows you to monitor the status of all your export and import activities. It provides a comprehensive view of export actions for Campaigns, Segments, and Journeys and import activities for the product catalog. This feature helps you track each data transfer operation's progress and completion status. Search for specific exports using Request ID or campaign name to locate the relevant logs quickly.

Navigate Logs

Follow the steps given below to access the Logs feature.

1. Log in to the Netcore CE dashboard.
2. Navigate to Profile > Logs. The available options are:
   • Export: Campaigns, Segments, Journeys
   • Import: Product Catalog
     Select your preferred export type from the dropdown menu.

Export

Tracks the status of data exports for Campaigns, Segments, and Journeys. Refer to the table to know the status of each export.

Click to know more about your preferred data export.

1. Campaigns

The Campaign export lets you track the status of all your campaign report downloads. It lists every one-time report download request across channels like SMS, Email, App Push, Web Push, and In-App, including both Summary and Detailed reports.

Each export entry includes the file name, campaign type, channel, status, download method, and recipient email ID. You can search for reports by file name or request ID. To download a report, click the file name or download button. An OTP authentication is required to complete the download. Refer to the table to know the options available here.

Options	Description
File Info	Displays the name of the exported file. These logs contain information about report requests made over the last 15 days, including the requested date, report type, and request status.
Requested On	Displays the date and time when the export was requested. Click to sort the files in ascending or descending order.
Completed On	Displays the date and time when the log export was completed. Click to sort the files in ascending or descending order.
Download log	Displays a record of all download activities related to the exported log.
Report Type	Displays the specific type of report that was exported, such as a Summary Report or Detailed Report
Channel	Displays the communication channels for which the report was generated, such as Email, SMS, etc.
Mode of download	Displays the method by which the report was delivered via Email or FTP.

📘

Points to Remember

• Only reports generated from Download Now option are available under Logs.
• Scheduled reports are not available.
• WhatsApp reports are not available.
• Only detailed reports are available for Web Message.
• Initiate export for failed logs again. If the problem persists, contact support team at [email protected]

2. Segments

The Segment export log offers an overview of your exported segments. With indicators for in queue, in progress, processed, and failed, you can track each export's progress and ensure your segments are being successfully sent. This feature supports all segments, including RFM, Funnel, and Churn segments. Each export entry is labeled with the segment's name, making identifying and managing your exports simple.

Option	Description
File Info	Displays the name of the exported file. These logs contain information about report requests made over the last 15 days, including the requested date, report type, and request status.
Requested On	Displays the date and time when the segment export was requested. Click to sort the files in ascending or descending order.
Mode of download	Shows the method of report delivery. Hover over Email to see the recipient's email address.

3. Journey

The Journey export log tracks the journeys you've generated or downloaded, indicating whether the process was completed successfully or failed. This allows you to monitor and verify the export of automated customer journeys for further analysis or reporting. Refer to the table to know the options available here.

Option	Description
File Info	Displays the name of the exported file. These logs contain information about report requests made over the last 15 days, including the requested date, report type, and request status.
Requested On	Displays the date and time when the log was requested. Click to sort the files in ascending or descending order.
Completed On	Displays the date and time when the log export/ import was completed. Click to sort the files in ascending or descending order.
Download log	Displays a record of all download activities related to the exported log.
Report Type	Displays the specific type of report that was exported, such as a Summary Report or Detailed Report
Channel	Displays the communication channels for which the report was generated, such as Email, SMS, etc.
Mode of download	Displays the method by which the report was delivered via Email or FTP.

Imports

Monitor the status of product catalog synchronization from the Product Information Management (PIM) platform to the Netcore CE dashboard. The Import tab provides important features and information to track the synchronization process, identify issues, and address potential errors.

Catalog Synchronization is the process of integrating product data from various sources into the PIM platform. Using PIM, all product catalog data is seamlessly synced into the Netcore CE dashboard, enabling features like Merchandising triggers. The catalog can come from any source, such as a regular website or platforms like Shopify and Magento, and is then used for all product-related use cases within the Netcore CE dashboard.

Refer to this document to know more about PIM and Merchandising Trigger.

The following options are available on the Import screen: