Netcore WhatsApp Integration Via Haptik
Customers now have the capability to trigger WhatsApp messages using the Journeys platform via Haptik.
Overview
This integration enables brands to send WhatsApp messages via Journeys through Haptik (Interakt). By combining Netcore’s triggered messaging with Haptik’s conversational capabilities, you can deliver notifications, transactional updates, alerts, and more.
Key Benefits
- Best Use Case: WhatsApp via Haptik is ideal for segmentation, reporting, and basic automation-based campaign sends.
- Limitations: Advanced marketing, AI, and commerce functionalities are not available.
- Ease of Setup: Onboarding a new sender is simple—just provide the API key, sender details, and backend configuration.
Activate this Feature
Send an email to [email protected] , with the API key mentioned on the Haptik Panel. You also need to update the Webhook on the Haptik panel for reporting abilities.
- US Datacenter- https://go7symud92.execute-api.us-east-1.amazonaws.com/prod-us/haptik
- Indian Data Center - https://v4gukofce3.execute-api.ap-south-1.amazonaws.com/prod-ind/haptik
- European Data Center - https://ef8tj1aoeb.execute-api.eu-north-1.amazonaws.com/prod-eu/haptik
Template Types Supported
Refer to the given table to know the template types supported in this integration.
| Template Type | Status | Notes |
|---|---|---|
| Text Templates | Supported | Supports body and header personalization |
| Media Templates | Supported | Includes Image, Video, and Document types |
| Catalogue Templates | Not Supported | Support is planned for the future |
| Multiproduct Templates | Not Supported | Support is planned for the future |
| Carousel Templates | Not Supported | No support planned |
| LTO Templates | Not Supported | No support planned |
| Personalization | Supported | Body and header personalization supported in applicable types |
Reports Supported
Refer to the given table to know the report types supported in this integration.
| Report Type | Status | Notes |
|---|---|---|
| Journey Custom Detailed Report | ✅ Supported | Available in reporting module |
| Journey Detailed Summary Report | ✅ Supported | Available in reporting module |
| Journey Nodewise Report | ✅ Supported | Provides breakdown per journey node |
| Segmentation | ❌ Not Supported | Planned for future release |
| Dashboards | ❌ Not Supported | Planned for future release |
| Unified View of the Customer | ❌ Not Supported | Planned for future release |
| Funnels, Cohorts, and RFM | ❌ Not Supported | Planned for future release |
Important Points to Remember
- The template name must exactly match the name created on the Interakt panel.
- Template Name →
name- Language →
languageCode- Media URL →
header_variable_value- Document Name →
fileName- Header_1 →
header_variable_value- Body_1 →
body_variable_value_1;
Body_2 to Body_10 →body_variable_value_2throughbody_variable_value_10- CTA_URL_1 →
button_variable_value- A maximum of 15 key-value pairs is currently supported.
- Interakt enforces a rate limit of 40 requests per minute by default. You may request an increase up to 2,000 requests per minute.
WhatsApp via Haptik: Supported vs. Unsupported Features
Refer to the table below for the supported and unsupported capabilities when integrating WhatsApp via Haptik.
Supported Features
| Feature Category | Description | Notes |
|---|---|---|
| Segmentation | Use Haptik-enabled WhatsApp numbers in segments | Fully integrated into segmentation workflows |
| Reporting | Summary and detailed reports in UI and backend | Available across both platforms |
| Multiple Sender Numbers | Add multiple numbers via backend | Requires API key, sender name, number, and target panel |
| Journey Campaigns | Fire-and-forget campaigns via Journeys | Enables trigger-based message automation |
Unsupported / Limited Features
| Feature Category | Description | Limitation or Reason |
|---|---|---|
| Click Tracking | Monitor link clicks | Only CTA links are tracked; not all links |
| Template Management | Manage message templates | UCE 2 template creation not supported |
| Campaigns Module | Access full campaign features | Advanced campaign interface unavailable |
| Dashboards | Visual performance dashboards | Not supported via Haptik |
| UTM Parameters | Auto-add UTM tags to links | UTM parameters must be added manually |
| Comarketer on WhatsApp | Use co-marketing tools | Not supported |
| Send-Time Optimization | Optimal message timing | STO functionality is not integrated |
| Preferred Channel (WA) | Prioritize WhatsApp over other channels | Not applicable to this integration |
| Agentic AI Features | Use advanced AI capabilities | Most features unsupported |
| Recommendations (RECS) | Personalized product suggestions | Not supported due to UCE 2 dependency |
| Product Collections | Display curated product sets | Commerce tools not supported |
| Product Picker | Let users browse/select products | Feature unavailable |
| Merchandising Triggers | Commerce-based message automation | Not compatible with Haptik integration |
Troubleshooting
- If message status remains “not delivered”, verify that the opt-in is enabled and template is approved.
- For missing media/document content, check that the file URL / document name matches what is expected in Interakt and that permissions are properly set.
- For template variable mismatches (header, body, CTA), check variable names & ordering.
Updated about 1 month ago