Netcore WhatsApp Integration Via Haptik

Customers now have the capability to trigger WhatsApp messages using the Journeys platform via Haptik.

Netcore, renowned for its cutting-edge technology, specializes in delivering highly effective triggered messages. These encompass a spectrum of crucial customer interactions, including notifications about price drops, alerts for product stockouts, announcements for new arrivals, reminders for abandoned shopping carts, and alerts for abandoned searches. This distinctive capability ensures that brands using Netcore can engage with their audience at pivotal moments, enhancing user experience and driving conversions. Haptik, an integral part of the Interakt family, is a leading bot platform designed for meaningful customer conversations. It excels in creating engaging dialogues, offering customer support, and facilitating conversions through interactive chats. The integration of Netcore's triggered messaging capabilities with Haptik's conversational prowess holds immense potential. Together, they provide a holistic solution, enabling brands to seamlessly combine the power of targeted messaging with engaging conversations to deliver unparalleled customer experiences. Netcore and Haptik, through this collaboration, aim to empower businesses to achieve superior Return on Investments (ROI) by leveraging the unique strengths of both platforms.

Template Types Supported:

Customers now have the capability to trigger WhatsApp messages using the Journeys platform via Haptik.

  • Text Templates
  • Media Templates (Image, Video, Document)
  • Catalogue Templates (Currently not supported, but planned for the future)
  • Multiproduct Templates (Currently not supported, but planned for the future)
  • Carousel Templates (Currently not supported, not planned for the future)
  • LTO Templates (Currently not supported, not planned for the future)
  • Templates accommodate both body and header personalization options.

Reporting Capabilities:

  • Journey Custom Detailed Report
  • Journey Detailed Summary Report
  • Journey Nodewise Report
  • Segmentation (Currently not supported, but planned for the future)
  • Dashboards (Currently not supported, but planned for the future)
  • Unified View of the Customer (Currently not supported, but planned for the future)
  • Funnels, Cohorts, and RFM (Currently not supported, but planned for the future)

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Things to Note :

  1. Ensure that the template name matches exactly as created on the Interakt panel.
  2. Template Name corresponds to name.
  3. Language corresponds to languageCode.
  4. Media URL corresponds to header_variable_value.
  5. Document Name corresponds to fileName.
  6. Header_1 corresponds to header_variable_value.
  7. Body_1 corresponds to body_variable_value_1, and Body_2 to Body_10 corresponds to body_variable_value_2 through body_variable_value_10.
  8. CTA_URL_1 corresponds to button_variable_value.
  9. The number of key-value pairs currently supported is up to 15.
  10. Interakt has a rate limit policy of 40 requests per minute, but request can be made to Interkat to increase the limit to 500.

How to Activate this feature?
Send a mail to [email protected] , with the API key mentioned on the Haptik Panel, meanwhile you also need to update the Webhook on the haptik panel for reporting abilities.

US Datacenter - https://go7symud92.execute-api.us-east-1.amazonaws.com/prod-us/haptik

Indian Data Center - https://v4gukofce3.execute-api.ap-south-1.amazonaws.com/prod-ind/haptik

European Data Center - https://ef8tj1aoeb.execute-api.eu-north-1.amazonaws.com/prod-eu/haptik

How to update Webhook on Interakt panel?