RCS

Guide to integrating RCS with the Netcore's CE dashboard.

The Rich Communication Services(RCS) template integrated in Netcore CE Content Management is a feature that allows you to create and manage RCS templates directly within our Netcore CE accounts. This is a communication channel that enables messaging experiences, offering features such as rich media, interactive elements, and improved deliverability compared to our traditional SMS.

You require a Netcore CE account integrated with CPaaS to access RCS.

Enable RCS in Netcore CE

To enable RCS in Netcore CE, follow these steps based on your CPaaS account status:

Do not have a CPaaS Account

  1. Create and launch your RCS bot verified by Google. Refer here to learn about the bot verification process.
  2. After launching (approximately 5-6 business days), the Netcore helpdesk will activate RCS for your account.
  3. Next, use your CPaaS account API key to enable RCS. Navigate to Settings > Integrations > Google RCS . Watch the video tutorial below for a detailed walkthrough.

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Note

  • An RCS bot allows a brand to communicate with users through rich, interactive messages within the app.
  • Every bot has a unique bot name/sender name.

Have a CPaaS Account

  1. If RCS is not activated in CPaaS:
    Refer here to create and launch a Google-verified RCS bot. After launching (approximately 5-6 business days), the Netcore helpdesk will activate RCS for your account.
  2. If RCS is activated in CPaaS:
    1. Enable it in Netcore's CE dashboard by using your CPaaS account API key.
    2. Access this feature by navigating to Settings > Integrations > Google RCS. For a step-by-step guide, refer to the video below.

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Note

Integration details, once added, cannot be edited or deleted. Please ensure you verify your API key, bot name, and other configurations carefully.

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Important Note

  • Each CPaaS account can only be linked with one Netcore CE account.
  • If you have multiple bots live for RCS, separate CPaaS and CE accounts need to be created.
  • A CPaaS account cannot be removed or updated once integrated.