Web Push: Troubleshooting & FAQs

Refer to our FAQ section to troubleshoot and resolve any issues with your Web Push campaigns effectively.

Explore troubleshooting tips and FAQs for Web Push. For detailed information, expand the sections below.

Compatibility issues

Q. What to do if web push notifications aren't working for Safari users?

A. Web Push must be fixed for Safari users. Ensure users with Macs or iPhones using Chrome can receive notifications.

Q. Can I use two vendors for web push services simultaneously?

A. You cannot use two web push vendors simultaneously due to browser limitations. The active vendor depends on the vendor's code placement priority within the website.

Q. Why is HTTPS recommended over HTTP?

A. HTTPS is recommended over HTTP because it ensures secure communication between the user's browser and your website. For more details, please refer to this document.

Q. Is the user required to be on my website to show Web Push Notifications?

A. To receive Web Push Notifications, the user must not be on your website. However, the browser used for opt-in must remain open.

Setup and Configuration

Q. How do we set up Web Push Notifications (WPN)?

A. We will guide you through the W PN setup process for Chrome, Firefox, and other supported browsers. Ensure you have the necessary permissions and configurations.

Q. How do you set up WPN templates for various use cases?

A. Create BPN templates for welcome journeys, abandoned carts, new collections, and sale announcements. We'll be able to guide you through the setup process.

Q. Can I enable web push capability only for a specific webpage?

A. You can enable web push capability for a specific webpage by configuring opt-in rules in the Netcore CE dashboard.

Technical Details and Requirements

Q. How can I generate FCM details for Web Push?

A. Generating FCM (Firebase Cloud Messaging) details for web push is straightforward. For detailed instructions, please refer to this document.

Q. When will my FCM account expire once I create it? Is there any credibility for my FCM account?

A. FCM is a free service provided by Google. Once an FCM account is created, it does not expire.

Q. Is Web Push Notification dependent on Netcore CE JS?

A. Netcore CE JS is necessary for sending Web Push Opt-Ins and activity tracking to send activity-specific Web Push Notifications. However, you can still send non-personalized and generic promotional Web Push Notifications.