The App Push Template section contains all the templates you have previously created for your campaigns. You can easily browse these templates or create new, customized ones to suit your specific campaign needs. To get started, log in to the Netcore CE dashboard and navigate to Content > App Push to create or use existing templates.

Available Features

To filter, use, or edit the existing templates, refer to the table for the available options.

Create New Template

Click Create New in the top right corner to open the Create a New App Push Template screen. There are two tabs: Setup and Content.

Setup

Refer to the table below for details on the sections under Setup.

Fill in all the required sections and proceed.

Content

After the basic setup and adding the template details, Content is the section where you can create your template. You can Create new layout or select from the Advance layouts listed on this screen.

Several layouts are available to suit your message and audience. Here is an explanation of each layout.

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Using Timer and Progress Bar in Journeys

Ensure to follow these points while using Timer and Progress Bar layouts.

• The journey end time must be less than or equal to the timer or progress bar end-time.
• The timer can run for a maximum of 24 hours. If the journey exceeds this, users may receive expired timer notifications.
• The TTL (Time To Live) must not exceed the timer or progress bar endtime. If it does, notifications may be delivered after the timer has expired, showing the timer end message to users.

When you create or select an Advanced layout, the Customize Your Template screen appears. Here, you can add and customize app push notification content. The left pane updates the mobile preview on the right, showing how it will appear to users.

Toggle on Enable APN Interactions to include rich media elements, action buttons, sound, deep links, and more.

Refer to the table below to learn about all the options available to customize your app push template.

Toggle on Add-on options to enable custom key value and collapse notifications.

• Collapse Notification

This feature is used by FCM (Firebase Cloud Messaging) and APNS (Apple Push Notification Service) to update older notifications that have already been delivered. When multiple notifications share the same collapse key, only the most recent one will appear in the user's notification tray.
For example, if you send a series of cricket match score updates, you can set score_updates as the collapse key. This ensures that only the latest score update is visible in the user's notification tray.

• Custom Key-Value Pairs

In this section, you can define custom key-value pairs specific to the operating system. These pairs trigger actions within the app when a user interacts with a notification, enabling personalized experiences.
For example, a shopping app can use a key-value pair like Key: category and Value: shoes to direct users to the shoes section when they click a notification about a shoe sale.

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Note

• At least one operating system must be selected.
• You can add up to 49 key-value pairs

Once you have finished adding content to the template, you can either Save Template or directly Use in Campaign.

To learn how to create an app push campaign step-by-step, check out this document.

Overview

CE enables you to create templates which can be used for future campaigns.

Setup

To create a new template, click on the CREATE button which will bring you to the setup section.

• Template Name - Give a unique name to your APN template

• Select OS type - Select the platform for which the template is to be created. i.e. Android, iOS or both

• Mark category - Assign or add a new category to the template. It is optional.

• Personalize based on custom attributes - You can use attributes present on your panel to be used for personalization of your template.

  Click on 'Save & Next' to go to the Content section.

Content

After the basic setup is done, 'Content' is the section where all the action happens!

• Title - Add the title of your push notification. You can also add formatting such as bold, italics, underline, text color, text background color, subscript, and superscript here. However, text formatting is supported only on Android SDK.
• Description - Add the message content of your push notification. You can also add formatting such as bold, italics, underline, text color, text background color, subscript, and superscript here. However, text formatting is supported only on Android SDK.
• Landing page - You can choose the app homepage, deep link, or URL as a landing page for your push notification. This value is used for redirection when the user clicks anywhere on the notification.

Enable APN interactions
Here you can add and customize amazing interactions to your android or iOS notification content. These options are mentioned below:

• Subtitle - You can add a subtitle to your notification. You can also add formatting such as bold, italics, underline, text color, text background color, subscript, and superscript here. However, text formatting is supported only on Android SDK.

• Rich media - You can add 4 types of rich media to your notification:

  • Image - An image can be added using a URL or directly uploading an image from your system for both
    Android and iOS.
  • Carousel - A slideshow of multiple images. For each slice in a carousel, you can add an image, title, CTA, and a deep link URL.
  • Audio, Video & GIF -To add either of these three rich media, only the URL needs to be provided.
    Please note: Video is not available for Android.

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Note

Supported file formats:

• Image supported formats - .jpeg, .jpg and .png with max 40KB size. Image should be in 2:1 aspect ratio
• Carousel supported formats - Maximum of 5 slide images of format .jpeg, .jpg and .png with max 40KB size for carousel slice images. The landscape carousel image should be in 2:1 aspect ratio and the portrait carousel should be in 1:1 aspect ratio
• If you wish to use larger size images, you can provide the self-hosted image URL.
• Audio supported formats - .mp3, .aiff, and .wav with max 3MB size.
• Video supported formats - m4v, .mp4, and .mov with max 3MB size and 2:1 aspect ratio
• GIF supported formats - .gif with max 3MB size and 2:1 aspect ratio

Character Limits:

• Max 50 characters for Title and 1000 characters for message.
• Max 30 characters for Title and 50 characters for message for each carousel image slide.
• CTA URL - Maximum character limit is 1000.

• Enable sticky notification - Enabling this feature would pin your notification in the notification tray of the device. Such notification will not be cleared by swiping it out or the 'clear all notifications' button. It can only be dismissed by clicking on provided x icon.

• Background color - You can add background color to your notification as well as customize the degree of opacity of the color. You have the option to add a solid color or use a gradient option where you can define a two-colored gradient effect with a customizable angle setting.
  Please note: Background color support is available only from Netcore Android Base SDK 3.2.30 & Android Push SDK 3.2.16 onwards
  .

• Action button
  A maximum of 3 Action buttons can be added for push notification which consists of

  • Action button title
  • Call-to-action - Open within app, Open in browser, Close, Copy text, Remind me later.
  • URL or deeplink needs to be provided when open within app or open in browser option is selected above
  • For Copy text action - you can specify the text to be copied. This text can also be personalized
  • For remind me later action- you can specify reminder time. The notification will be dismissed and show again once this reminder time is reached when user clicks on this action button.

The content Preview is available on the right side of the screen.

• Sound
  Here you can define the message tone played when a notification gets delivered to the device. You have the option to play the default device sound or a custom sound.
  Below are the specifications for Sound file name that you need to enter for the custom sound field.
  • Android versions below version 8 : - Specify the name of the sound file which is included in your app bundle. Supported file formats are .mp3, .ogg, .wav.
  • Android versions 8 & above - Specify the name of the notification channel id. Refer to SDK integration documentation to know how to setup notification channel
  • iOS - Specify the name of the sound file which is included in your app bundle. Supported file formats are
    .aiff, .wav, or .caf.

Please note: Sound file name that you are entering must be present in the app bundle. If not present, the default sound as per the user's device will be played.

Click on 'Save template' button to save the template and close