Blog

Billing Section

What is MTU? (Monthly Tracked Users)

Monthly tracked users is the count of unique user profiles that perform one session or event on your website, mobile app, or store in a defined calendar month.

Note - Campaign interactions like notification clicks or email sent, Whatsapp clicks, etc. are not a part of the MTU calculations.

  • Users can retrieve their monthly MTU counts from the billing section by navigating through the following path:>Profile > Billing > Monthly tracked userstab
  • Users will also have the capability to view a breakdown of MTU counts based on app and web events, with the option to download the information as a CSV file.
  • Click on "see the detailed report" to view a breakdown of MTU counts

What is an Event and what is an Event container?

Events are user-initiated actions while interacting with your mobile app, website, and your campaigns/journeys. For example, viewing a product, adding a product to a cart, launching a mobile app, or clicking on a channel communication are considered as user-initiated actions.

Note - Events that are not user-initiated actions such as Email opening, WhatsApp reading, and App notification delivered are not counted as a user event.

  • Users can retrieve their event container counts from the billing section by navigating through the following path:>Profile > Billing > Events consumption summarytab
  • The billing model based on event containers applies to clients utilizing the journey module or those who have integrated apps/web, storing user events data.
  1. Users can click on the Events Consumption Summary tab to view further details.
    1. Monthly Summary - It will show the total event consumption level for each month.
    2. Detailed report - it will show event consumption count info for each level like app/web or channels.
    3. All events - it will show event consumption count info for each event level for app or web.

Monthly Summary View

Detailed Report View

All events View