Campaign Suspension Reasons
View and manage your campaigns.
Overview
The Campaigns screen provides users a view of all push channel campaigns in one place. It displays essential campaign details, including campaign name, status, creation date, and performance metrics. Users can quickly identify the current status of each campaign such as Active, Suspended, Draft, and so on.
The page also allows users to filter and search campaigns, making it easier to manage large volumes of data. By hovering over a campaign's status tag, you can view detailed suspension reasons and suggested actions (if applicable).
Campaign Status
| Status | Description |
|---|---|
| All | Displays the total number of campaigns, regardless of their current status. |
| Drafts | Displays the number of campaigns created but not yet sent or scheduled. |
| Sent | Displays the number of campaigns successfully sent to the intended recipients. |
| Scheduled | Displays the number of campaigns that are planned and scheduled for future dispatch. |
| Suspended | Displays the number of campaigns temporarily halted or stopped from sending. |
| Running | Displays the number of campaigns that are currently being sent or processed. |
| Failed | Displays the number of campaigns that encountered errors during sending and were not completed successfully. |
Campaign Headers
| Header | Description |
|---|---|
| Campaign name | Displays the name of the email campaign created to reach and engage your audience. |
| Sent on | Displays the date and time when the campaign was dispatched to the intended recipients. |
| Published | Displays the status indicating whether the campaign has been successfully published and is available to send. |
| Sent | Displays the total number of messages successfully sent from the platform to the intended recipients. |
| Delivered | Displays the number of messages that successfully reached the recipients' inboxes. |
| Revenue | Displays the total revenue generated as a direct result of the campaign's engagement and interactions. |
| Not sent | Displays the number of messages not sent due to errors or issues during the sending process. |
| Unsubscribed | Displays the number of recipients who opted out of receiving further communications from this campaign. |
| Bounce | Displays the count of messages that failed to deliver to recipients' inboxes due to invalid addresses or other issues. |
| Abuse | Displays the number of complaints or reports indicating the campaign was marked as spam or abusive by recipients. |
| Undelivered | Displays the number of messages that failed to reach the recipients' inboxes. |
| Submitted | Displays the count of messages that were successfully handed off for delivery to the recipient's mail server. |
| AMP submission | Displays the number of AMP emails successfully submitted, containing interactive elements and dynamic content. |
| Conversions | Displays the number of successful actions (like purchases or sign-ups) completed as a result of the campaign. |
| Opened / Read | Displays the number of recipients who opened and read the campaign message. |
| Clicked | Displays the number of times recipients clicked on any links or call-to-action buttons within the campaign. |
Campaign Suspension Reasons
Campaign suspension reasons are displayed directly on the campaign listing page. It allows you to view the reason without the need to contact Netcore support team. This provides clear and easy to understand suspension reasons through hover tooltips. When a campaign is suspended, hover over the Suspended status tag on the campaign listing page to view the reason.
Example
Message: "Campaign suspended because reachable user base is 0."
Action: The user can review and adjust the campaign audience to resolve the issue.
Refer to the given table to know the possible suspension reasons and suggested actions.
| Suspension Reason | Suggestive Action |
|---|---|
| User is inactive. | Your Netcore CE dashboard is currently inactive. Activate it to resume your campaign. |
| Credit limit exceeded. | You have exceeded your credit limit. Check the billing section or contact your account manager. |
| Message size is zero. | Review the campaign template for any issues. |
| Message size exceeds allowed limit. | Review the campaign template for any issues. |
| Message subject is empty. | Check the subject line in your content section. |
| 'Sender ID' or 'From' email address is missing. | Ensure the 'Sender ID' and 'From' email address are correctly configured. |
| Message template body is blank. | Review the campaign template. |
| Message and template are empty. | Review the campaign template. |
| Message body is blank or template not selected. | Review the campaign template. |
| No lists or segments found during processing. | Review the campaign template. |
| Dynamic content syntax error. | Check the template for any syntax errors. |
| Campaign contains blocked content. | Your campaign content may contain blocked terms. Review and update it. |
| Fetch URL returned empty result. | Review the audience section of the campaign. |
| Fetch URL timed out. | Review the audience section of the campaign. |
| Fetch URL is not reachable. | Review the audience section of the campaign. |
| Fetch URL contains a timeout. | Review the audience section of the campaign. |
| Fetch URL contains fewer than 30 lines. | Review the audience section of the campaign. |
| No list selected. | Review the audience section of the campaign. |
| Fetch URL returned empty subject or body. | Review the audience section of the campaign. |
| Fetch URL contains inaccurate HTML tags. | Review the audience section of the campaign. |
| Fetch URL size exceeds allowed limit. | Review the audience section of the campaign. |
| Error getting frequency dropped users. | Unable to retrieve frequency-dropped users. Send the campaign again. |
| Insufficient number of users for split campaign. | Send the campaign again. |
| Email scrub list generation failed. | Review your campaign schedule settings to disable frequency capping and try again. |
| Invalid DNS configuration for sender domain. | Send the campaign again. |
| Restricted feature used with frequency capping. | Send the campaign again. |
| Slice query not updated. | Send the campaign again. |
| Ad hoc segmentation processing failed for Email segments. | Send the campaign again. |
| Error loading the audience. | No users found in the selected UDT. Check the upload status and try again. |
| No users found in the UDT | No users match the selected audience criteria. Update and try again. |
| No users found | Send the campaign again. |
| URL update failed on track server. | Contact Netcore support team for assistance. |
| Invalid customer type for your account | Send the campaign again. |
| Invalid DNS configuration for sender's domain. | The campaign’s scheduled cut-off time has |
.
Updated 3 months ago