Product Catalog: FAQs
Troubleshoot and resolve any issues with Netcore CE Product Catalog.
What happens to the feed and message templates when a catalog is deleted or paused?
A. For message templates, incremental sync is no longer possible once a catalog is deleted. As a result, MTs relying on product updates will stop functioning.
The product picker and dynamic feeds will continue to function based on the last available dataset, but will not reflect new product updates.
What should I do if I’m unable to add transformations?
A. If you have trouble adding transformations, please contact our Netcore helpdesk team for assistance and troubleshooting.
What do different sync errors mean?
A. Below are common sync error scenarios and how to resolve them:
Scenario 1: "Product sync failed. See the documentation for more details."
| Possible Cause | Explanation |
|---|---|
| Duplicate Product ID | The same Product ID exists multiple times in the feed. |
| Invalid Feed | The feed URL is incorrect, password-protected, or inaccessible. |
| Invalid Credentials | Your API key might have expired for Shopify users, or your Shopify store may be closed. |
Check your feed for duplicate product IDs or access issues. For Shopify users, regenerate the API key or verify the store status.
Scenario 2: "Product sync failed due to a technical error. Check the import logs for details and try again."
| Possible Cause | Resolution |
|---|---|
| Technical Error | Retry the sync. If the issue persists, please contact our Netcore helpdesk team for support. |
Scenario 3: "Sync partially completed. Check import logs to retry failed products."
| Possible Cause | Resolution |
|---|---|
| Technical Error | Review the import logs to identify failed products. If the issue persists, please contact our Netcore helpdesk team for support. |
Updated about 4 hours ago