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User Guide

Journey use-case (Sector-wise)

Getting Started

Netcore Customer Engagement
Setup Dashboard
Core Concepts
Product Adoption Scorecard
Support Ticket
Two-factor Authentication
- FAQs & Troubleshooting: Two-factor Authentication

Frequently Asked Questions

FAQs & Troubleshooting
- General FAQs

Resources

Glossary
Video Library
GitRepo

Dashboard

Dashboard

Engagement tool

Messaging Channels
Journey Builder
Personalization in CE
Reports

Audience Management

Audience Overview
- All Contacts
Lists
Segments
- User segments as target audience
- Create Affinity-Based Segment
Predictive Segments
- How to create Predictive segments?
Attributes
User Data Table
Facebook Custom Audience
Instagram Custom Audience
Google Audience
Deduplication
Audience Management - FAQs

Content Manager

Content
Email Templates
SMS Templates
App Push Templates
Web Push Templates
RCS Templates
Coupon
WhatsApp Template
- WhatsApp Carousel Templates
- Multiple Call-to-Action (CTA) Buttons in WhatsApp

BEHAVIORAL ANALYTICS

Analytics

Account Management

Role Based Access Control
CE account Disable
Account Configuration
User Management
Usage Overview
Logs
Events
Account Management - FAQs

Administrative

Application
Website Integration
Add Email Domain
- Email Authentication Methods
- FAQ's - Email Domain Settings
Test Mode
How to register with Firebase Cloud Messaging (FCM)
- Migration to HTTP v1 API
Webhooks
Geofences
sFTP
Important : Google and Yahoo Email Compliance Changes

Policies and Regulations

Privacy & Policy Overview
- Data Processing Addendum
Data Retention Policy
General Data Protection Regulation (GDPR)
Anti-Spam Policy
Privacy Policy
Data Management

Technology Partners

Netcore AI: Co-Marketer

Overview
Send Time Optimisation in Email
Send Time Optimization in APN
Subject Line Optimisation
Subject Line Generator - Generative AI powered
Preferred Channel
Co-Marketer Insights
Co-Marketer reports - App Churn Management
Co-Marketer (Alpha)
Co-marketer in Email
AI/ML: Troubleshooting & FAQs

Product Experience Guide

Setup nudge journey
Setup Dashboard
Nudge Gallery
Understanding the operators for segment creation
Using regex pattern as operator condition
Analyzing Nudge Results
Single Sign On (SSO)
Nudge Design Customizations
User level frequency capping for nudges
Setting up nudge priority
DIY HTML based nudges
Understanding why nudges are not shown
Glossary

Journey use-case (Sector-wise)

BFSI

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E-commerce

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Travel

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Updated 7 months ago

Table of Contents
- BFSI
- E-commerce
- Travel

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