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User Guide

Journey use-case (Sector-wise)

Getting Started

Netcore Customer Engagement
Setup Dashboard
Core Concepts
Product Adoption Scorecard
Support Ticket
Two-factor Authentication
- FAQs & Troubleshooting: Two-factor Authentication
Single Sign On (SSO)
- FAQs & Troubleshooting: Single Sign On (SSO)

Frequently Asked Questions

FAQs & Troubleshooting
- General FAQs
- FAQs: Common Login Issues

Resources

Glossary
Video Library
GitRepo

Dashboard

Dashboard
Dashboard- FAQs

Engagement tool

Messaging Channels
Journey Builder
Personalization in CE
Reports

Audience Management

Audience Overview
- All Contacts
Addressable Anonymous
Subscriber Trends
Lists
Segments
Predictive Segments
- How to create Predictive segments?
Attributes
User Data Table
Facebook Custom Audience
Instagram Custom Audience
Google Audience
Deduplication
Audience Management - FAQs

Content Manager

Content
Email Templates
SMS Templates
App Push Templates
Web Push Templates
In-app Templates
RCS Templates
Coupon
- Dynamic Coupon Support via Shopify
Product Picker
- Product Catalog
- Using Product Picker in UCE
WhatsApp Template
- WhatsApp Carousel Templates
- Multiple Call-to-Action (CTA) Buttons in WhatsApp
UCE: Image Editor & Mobile Responsiveness
Brand Kit
- Setup Brand Kit
- Troubleshooting and FAQs
Content Management - FAQs

BEHAVIORAL ANALYTICS

Analytics

Account Management

Role Based Access Control
CE account Disable
Account Configuration
User Management
Usage Overview
Logs
Events
Account Management - FAQs

Administrative

Application
Website Integration
Add Email Domain
- Email Authentication Methods
- FAQ's - Email Domain Settings
Test Mode
How to register with Firebase Cloud Messaging (FCM)
- Migration to HTTP v1 API
Webhooks
Geofences
sFTP
Countdown Timer

Policies and Regulations

Privacy & Policy Overview
- Data Processing Addendum
Data Retention Policy
General Data Protection Regulation (GDPR)
Anti-Spam Policy
Privacy Policy
Data Management

Technology Partners

Netcore AI: Co-Marketer

Overview
Send Time Optimisation in Email
Send Time Optimization in APN
Subject Line Optimisation
Subject Line Generator - Generative AI powered
Preferred Channel
Co-Marketer Insights
Co-Marketer reports - App Churn Management
Co-Marketer (Alpha)
Co-marketer in Email
AI/ML: Troubleshooting & FAQs
Co-marketer AI: Template Designer

Product Experience Guide

Netcore Cloud Product Experience (PX)
Setup Dashboard
- Test Mode
Setup Nudge Journey
- Set Up Nudge Priority
Nudge Gallery
Segments
- Operator Condition for Segment Creation
Analyzing Nudge Results
Custom HTML Nudges
Nudge Failure Reasons
Glossary

Journey use-case (Sector-wise)

BFSI

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E-commerce

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Travel

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Updated about 1 year ago

Table of Contents
- BFSI
- E-commerce
- Travel

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