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User Guide

Journey use-case (Sector-wise)

Getting Started

Netcore Customer Engagement
Setup Dashboard
Core Concepts
Product Adoption Scorecard
Support Ticket

Frequently Asked Questions

FAQs & Troubleshooting

Dashboard

Dashboard

Engagement tool

Messaging Channels
Journey Builder
Personalization in CE
Reports

Audience Management

Audience Overview
All Contacts
Lists
Segments
- User segments as target audience
- Create Affinity-Based Segment
Predictive Segments
- How to create Predictive segments?
Attributes
User Data Table
Facebook Custom Audience
Instagram Custom Audience
Google Audience
Deduplication

Content Manager

Content
Email Templates
SMS Templates
App Push Templates
- Raman Recommendations in APN template
Web Push Templates
RCS Templates
Coupon
WhatsApp Template

BEHAVIORAL ANALYTICS

Analytics

Account Management

Role Based Access Control
- Maker Checker
- Role Based Access Control: Troubleshooting & FAQs
CE account Disable
Account Configuration
User Management
RCS Billing Dashboard
Export Logs
- Export Logs (Campaigns)
- Export Logs (Segments)
WhatsApp Billing Dashboard
Email Usage Reports
SMS Billing Dashboard
Journey Email Billing
Account Management - FAQs

Administrative

App
Test Mode
Single Sign On (SSO)
How to register with Firebase Cloud Messaging (FCM)
- Migration to HTTP v1 API
Webhooks
Geofences
sFTP
Important : Google and Yahoo Email Compliance Changes

Policies and Regulations

Privacy & Policy Overview
- Data Processing Addendum
Data Retention Policy
General Data Protection Regulation (GDPR)
Anti-Spam Policy
Privacy Policy

Technology Partners

AI/ML in CE

Overview
Send Time Optimisation in Email
Send Time Optimization in APN
Subject Line Optimisation
Subject Line Generator - Generative AI powered
Preferred Channel
Raman Insights
Raman reports - App Churn Management
Raman Co-Marketer (Alpha)

Product Experience Guide

Setup nudge journey
Understanding the operators for segment creation
Using regex pattern as operator condition
Analyzing Nudge Results
Nudge Design Customizations
Duplicating the nudge journey
User level frequency capping for nudges
Setting up nudge priority
DIY HTML based nudges
Aggregate Report Export
Understanding why nudges are not shown

Resources

Glossary
GitRepo

Journey use-case (Sector-wise)

BFSI

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E-commerce

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Travel

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Updated 3 months ago

Table of Contents
- BFSI
- E-commerce
- Travel

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